Net Promoter is a score that measures customer loyalty as opposed to the traditional customer satisfaction methods. Empirical studies have shown that it is correlated to company’s revenues.
NPS is measured on a scale from 0 to 10 where customers answering from 0 to 6 are called detractors, from 7 to 8 neutrals and from 9 to 10 promoters. The NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.
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Downloads: 28 | ||||
Updated At: 2024-03-05 19:40:17 | ||||
Publisher: Disycs | ||||
Operating System: Android | ||||
License Type: Free |